Customer Resources

Become A Customer


At Shawley’s we believe everyone deserves Prompt, Dependable, and Affordable service. Becoming a customer is fast, easy, and convenient. To get started, simply call our office at (301) 797-4887 or email us at service@shawleysgas.com to speak with one of our courteous representatives. During this initial contact, we will help you determine which services are right for you. No matter if you’re building a home that will utilize propane, renting a propane fueled home, or thinking about adding a propane powered appliance, we have the expertise and passion to help you make the best decision for your home and family.
Propane services can vary greatly depending upon many factors but below are some of the most common examples.

  • Own your own tank. Before deliveries can be made to a customer owned tank, Shawley’s will conduct a thorough leak and safety inspection of not only the tank itself but the entire propane distribution system. These inspections ensure the safety of not only you but our service technicians as well.
  • Switching propane suppliers. After your account has been created, we will work with you to schedule an appointment to install a Shawley’s tank at your property. After the tank has been installed and a complete leak and safety check has been performed, you can expect a swift fuel delivery to fill your tank.
  • New home construction, renovations, and improvements. No matter how large or small your project is, we have the knowledge and drive to assist you. We will schedule a free, onsite consultation to survey your project, answer your questions, and assist you with designing, building, and installing the correct products and services for your needs.
  • Adding propane appliances or equipment. If you’re thinking about adding a propane fueled appliance such as a cooking range, furnace, generator, clothes dryer, hot water heater, or any other propane fueled appliance; Shawley’s staff can help you determine exactly which appliance is right for you. Free estimates and consultations with our trained staff ensure your new appliance is sized properly for your application, installed correctly, operated safely, and ready to provide your family with many years of comfort and peace of mind.

New Customer Forms


 

Frequently Asked Questions


 

How do I know how much gas I have in my tank?

How To Read Your Tank Gauge

The gauge that is mounted on your propane tank measures the volume of fuel remaining as a percentage of the total capacity of the tank. The most common error made by consumers is to believe the gauge reads in gallons of fuel remaining. IT DOES NOT.
To establish how much fuel is left in your tank, simply multiply the water capacity of your propane tank by the percentage shown on the gauge. The gauge pictured below is for generalization only. The gauge on your tank may appear different but will read/operate in the same fashion.
The gauge on the left is reading roughly 55% as indicated by the needle. This means that the propane tank has approximately 55% of the total water capacity left. For example, if this gauge was attached to a 125 gallon propane tank, the tank will have approximately 68.75 gallons of propane remaining (125 x .55). If the needle was pointing at 80%, the tank will have 100 gallons remaining (125 x .80).

Things To Remember About Your Propane Gauge:

  • It is important to check your propane gauge often, typically once every two weeks or at least once every month. Over time the float attached to the gauge may malfunction producing a non-functioning gauge that may “stick” at a certain percentage.
  • The gauge gives an approximation of fuel remaining in your tank. The actual level of propane in your tank may vary depending upon many factors including the ambient outdoor temperature. As temperatures increase, the vapor pressure inside the tank will increase and vice versa.
  • WHEN THE GAUGE READS 20% OR BELOW, CALL SHAWLEY’S IMMEDIATELY TO RECEIVE A PROPANE DELIVERY BEFORE YOUR TANK RUNS OUT!!
I smell gas, what do I do?

What to do if you smell gas

The smell of propane should always be treated with the utmost priority and requires immediate action. It is important to remember that not all people can easily recognize the smell of propane due to age, medical conditions, side effects of medication, and so forth. The strength of the odorant used to produce propane’s distinctive smell may also fade over time (odorant fade) due to a number of factors. Because of this, IT IS IMPORTANT TO REPORT ALL SUSPECTED LEAKS OR THE SMELL OF PROPANE TO SHAWLEY’S!

If You Smell Gas, Follow The Below Steps To Ensure Your Safety!

  • NO FLAMES OR SPARKS! Immediately put out all smoking materials and other open flames. DO NOT operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion or a fire.
  • LEAVE THE AREA IMMEDIATELY! Get everyone out of the building or area where you suspect gas is leaking.
  • SHUT OFF THE GAS SUPPLY. Turn off the main gas supply (service) valve on your propane tank(s) if it is safe to do so. To close the valve, turn it to the right (clockwise).
  • REPORT THE LEAK. From a neighbor’s home or other nearby building away from the gas leak, call Shawley’s at (301)-797-4887 IMMEDIATELY.
  • DO NOT RETURN TO THE BUILDING OR AREA until a service technician from Shawley’s or your local fire official determines that it is safe to do so.
  • GET YOUR SYSTEM CHECKED/SERVICED. Before you attempt to use any of your propane appliances, a qualified gas service technician from Shawley’s must conduct a Leak/Safety Inspection and Gas Check procedure to your entire system to ensure it is safe to operate again.
How often will you deliver to me?

Delivery And Payment Options

Budget Program: Easily Manage Your Propane Costs
This is our most popular program. With the Shawley’s Budget Program, you can have peace of mind knowing that you can avoid large, lump sum fuel bills during the winter heating season. Our Budget Program allows you to spread your annual heating costs throughout the entire year with convenient monthly payments that are based on your annual fuel consumption. Relax this winter knowing your heating costs will be predictable and manageable.

Pre-Buy: Lock-In The Lowest Price Possible
The price of propane, much like other commodities, fluctuates with demand making the price of propane higher during the winter months than in the summer. With our Pre-Buy Program, you are able to avoid paying these higher fuel prices by pre-purchasing your fuel during the warmer months or the “off-season” while prices are historically at their lowest. By purchasing your gallons of propane through our Pre-Buy Program, you can lock-in the lowest price per gallon possible before the winter season demand makes the prices higher. Get the best bang for your buck with Pre-Buy.

Automatic Delivery: No Hassles. No Worries. Just Service
Customers who choose to be on Automatic Delivery never have to worry about scheduling fuel deliveries, never have to monitor their tank gauge, and have peace of mind knowing they will have fuel when they need it the most. Our dedicated staff will monitor your propane usage and schedule a delivery when you need a fill. Automatic Delivery customers are placed on an Automatic Route, ensuring that not only will your tank be filled but also inspected and checked routinely by our skilled delivery personnel. You’ll never have to call us to schedule a delivery, which is one less thing for you to worry about.

Will Call Status: Deliveries When You Want Them
As a Will Call customer, you can enjoy the flexibility of requesting your own propane deliveries. To request a delivery, simply call Shawley’s when your propane tank reaches 25% capacity according to the tank’s gauge to ensure your delivery arrives when you need it. Will Call Status is typically used by customers who are experienced in using propane and understand that when on Will Call Status, it is their responsibility to monitor their own tank level and usage.

Payment Options

At Shawley’s we strive to achieve complete customer satisfaction. To help achieve our goal, we offer multiple conventional payment options that provide you with the flexibility and convenience you deserve. Shawley’s accepts cash, personal/business checks, and every major credit card. Invoices can be paid over the phone, through the mail, or in person at our showroom. No matter your preference, we have a hassle free option available to suit all your financial or account management needs.

Auto-Pay: On Time. Every Time
Our Auto-Pay Program makes paying your service or delivery invoices easy and convenient. Auto-Pay eliminates the need for you to waste time writing checks, delivering payments, or going to the post office to purchase stamps. When enrolled in this program, invoices for both service and/or fuel deliveries will automatically be billed to a credit card of your choice. Auto-Pay gives you peace of mind knowing your invoices are paid on time, every time.

E-Bill: Account Management
With E-Bill, our customers are able to access their Shawley’s account 24-Hours a day, 7-Days a week, year round. This program allows customers to receive electronic invoices and/or statements through email, providing you with real time account information and billing. You know the moment your invoice has been processed. E-Bill also gives our customers the ability to manage their account from the comfort of their personal computer or mobile phone/tablet. Review account history/activity, receive invoices in real time, and even request fuel deliveries and service through our website.

I just bought this house, how do I know if I own the tank?

Homeowners, you just bought a house. Now what? Here is what you’ll need to know to schedule your first propane delivery.
You are officially a new homeowner and made the big move into your new home. Congratulations! We know how stressful moving can be, so we get it if you haven’t done much to look into scheduling a first propane delivery right away. Most homeowners call us for a propane delivery as soon as they realize that they are about to run out of fuel. But before you even call, be ready for the very first question that you will be asked.

Do You Own The Tank?

We need the answer to this question for every new customer that we sign up. It is especially important for new homeowners, because some have never had propane before and may not know the difference between owning and leasing the tank.
“I just bought the house, so yes, I own the tank…” is the response we often get. We know that you purchased the house, so it makes sense to think that you must own the propane tank on that property, too. However, with propane, that’s not how it works.
If the tank on your new home’s property was being leased by the previous homeowners, that is a leased tank. If a customer leases a tank from a company, no other company can fill that tank. The only company that can fill a leased tank is that company that owns it (and is leasing it out). Which is why it is so important to ask.

This Leased Versus Customer-Owned Practice Is Standard In The Industry.

No propane company will fill a tank owned by another propane company. If you come across one that will, steer clear of them. If that’s how they run their business, chances are you probably don’t want to be working with them anyway.
Let’s get back to the matter at hand though. You are calling for a propane delivery (that you might need sooner rather than later…) and you are faced with this question that you truly have no idea how to answer. (Do I own the tank?) It’s okay. Even if you aren’t sure whether you definitely own the tank on your property, you can find out.

Here’s What We Recommend To People In This Situation:

1. Go back to your paperwork from settlement. Chances are that if the tank was owned by the previous homeowner, the ownership will be transferred to the new homeowner and outlined in this paperwork.
2. Check for stickers or logos on the actual tank itself. Most leased tanks will be branded with a sticker or logo on the actual tank or the lid of the tank. If you see something, call that company and simply ask them if they own the tank. That company might have serviced the tank in the past.
Or, maybe that company had owned it at one time but it was later bought out by the customer. You will want to get the confirmation from the company before you do anything else.
If you still don’t know if you own the tank at this point, it might be a good idea to call your realtor. Or, ask your neighbors if they know if one propane company services the neighborhood. You might have to do some digging to find this information out.
If you have asked around and received a confirmation from companies that they do not own the tank, chances are that it truly is a customer-owned tank.
But the questions don’t stop there… Here’s another frequently asked question that we get from new homeowners…

I know that we own the tank, but I can't find (or don't have) the tank ownership documents. What should I do?

If you are in the predicament where you cannot get a hold of the tank ownership documentation, but you know that you definitely own the tank, we have another option for you. We have a tank ownership form that you can sign. This form confirms that you know you own the tank and will accept all responsibility as the owner.

What size propane tank do I have?

20-Pound Propane Tank

Common Uses: Home barbecues, mosquito catchers, patio heaters.
Size and Capacity: This tank is approximately 1 and a half foot tall by 1 foot diameter and will hold a little less than 5 gallons of propane when full.
Note: These tanks are filled on-site.

33-Pound Propane Tank

Common Uses: Forklifts and other autogas-fueled vehicles.
Size and Capacity: This tank is approximately 2 feet tall by 1 foot diameter and will hold close to 8 gallons when filled.
Notes: There are a few different type of tanks this size. The most common is a liquid draw (not the vapor of propane). These are to be used in a horizontal position, for example, the type of tank that's mounted on the back of a forklift. We offer refill service for our customers. Storage cages are also available for security and safety.

100-Pound Propane Tank

Common Uses: Home fireplaces, cooking, dryers, barbecues, commercial temporary heat on job sites.
Size and Capacity: This tank is approximately 4 feet tall by 1-and-a-half foot in diameter and will hold a little less than 25 gallons when full.
Notes: Due to its relatively small size, these tanks are able to be placed in areas with fewer restrictions when compared to larger tanks. Since they will hold 100 pounds of propane when full, these tanks are fairly easy to move around, making an exchange service for residential use very convenient. Unfortunately, these tanks are not made with a remaining amount gauge. For this reason, most common set ups include two tanks with an automatic change-over regulator and indicator between the tanks. When this indicator changes from green to red (yes, it's that simple), it means the first tank has run out and it's time to place an order for propane.
Placement Restrictions: The minimum distance from a door or window into building is 3 feet. The minimum distance from source of ignition is 5 feet.

420-Pound Propane Tank Or 100 Gallon Tank

Common Uses: Home heating, hot water, dryers, fireplaces, generators, pool heat.
Commercial Uses: Heating, commercial cooking, dry cleaning, and temporary heating.
Size and Capacity: This tank is approximately 4 feet tall by 3 feet diameter and will hold 100 gallons when filled to 80 percent capacity.
Notes: These tanks are commonly referred to by a few different names. Such names include "100 gallons,” which refers to the actual number of gallons of propane the tank can hold; "125 gallons," which refers to the total water capacity of the tank; and a "420lb tank,” which refers to the number of pounds of propane the tank will be able to hold when filled to 80 percent.
Placement Restrictions: The minimum distance from a door or window into building is 5 feet. The minimum distance from a source of ignition is 10 feet. Up to 4 of these tanks are permitted to be placed next to each other, assuming the other restriction clearances are met.

500 Gallon Propane Tank

Common Uses: Whole home systems, home heating, generators, pool heat.
Commercial Uses: Heating, commercial cooking, dry cleaning, crop drying and, temporary heating.
Size and Capacity: This tank is approximately 3-and-a-half-feet tall and wide by 10 feet long and will hold 400 gallons when filled to 80 percent.
Notes: 500 gallon tanks come in either above ground or underground versions. This tank size will be appropriate for most houses ranging from 2,500 to 4,500 square feet. This is the smallest tank size that metered systems for communities or shared commercial buildings will be drawn from.
Placement Restrictions: The minimum distance from a building is 10 feet. The minimum distance from a source of ignition is 10 feet. The minimum distance from a property line is also 10 feet.

1,000 Gallon Propane Tank

Common Uses: Whole home systems, home heating, generators, pool heat.
Commercial Uses: Heating, commercial cooking, dry cleaning, crop drying, and temporary heating.
Size and Capacity: This tank is approximately 3 1/2 feet tall/wide by 16 feet long and will hold 800 gallons when filled to 80% capacity.
Notes: 1,000 gallon tanks come in either above ground or underground versions. This tank size is appropriate for most houses ranging from 4,500 square feet and up. Smaller houses with more appliances may also take advantage of this size too. Metered systems for small communities or small-sized medium-sized shared commercial buildings that will be drawn from will commonly install 1,000 gallon propane tanks as their central propane storage.
Placement Restrictions: The minimum distance from a building is 10 feet. The minimum distance from a source of ignition is 10 feet. The minimum distance from a property line is also 10 feet. If two of these tanks are placed within 3 feet of each other, the restriction clearances increase to 25 feet.

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Shawleys LP Gas

  • Local: (301) 797-4887
  • Toll Free: (877) 797-4887
  • 18034 Shawley Drive Hagerstown, MD 21740

Shawleys Hardware

  • Local: (301) 223-7800
  • 17619 Lappans Road Fairplay, MD 21733

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